Get in Touch With Us

This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with and what we can't. We publish research-based guides about gambling sites not on GamStop for readers in the UK, so most messages we receive are about our content, our methods or an error a reader has spotted.

Who you are contacting

We are an independent comparison and information site. We are not a casino, a sportsbook or a payment provider, and we do not hold or manage player accounts. That shapes what we can do for you, so it helps to be clear before you write.

Some of the casinos we feature may pay us a commission if you sign up through a link on the site. Commercial relationships do not decide rankings, and commission does not buy position. You can read more about how we choose and present sites in our guide to trusted non GamStop casinos for UK readers.

What we can help with

• Questions about our guides – if a explanation of wagering requirements, withdrawal limits, verification checks or licensing is unclear, tell us which page and which passage.
• Corrections – if a bonus term, payment detail or piece of regulatory information looks out of date, send us the page, what you think is wrong and, if possible, where you found the newer information. Casino offers change often, and our facts were last checked on 30 September 2026.
• Suggestions – topics you would like covered, or comparisons you find hard to make elsewhere.
• Business or editorial enquiries – if you represent a brand or organisation, introduce yourself and explain what you have in mind. Please note that we do not sell ratings or placement.
• Reader experiences with listed sites – we welcome feedback about how a listed casino's terms compare with what we describe. We treat this as a reader report, not as verified evidence, until we can check it against the casino's published terms.

What we can't do

Being clear here can save you time, especially if you are in the middle of a dispute.

• We can't access or change your casino account. Requests about balances, bonuses, verification or closing an account must go to the operator's own customer support.
• We can't recover money or force a withdrawal. We are not a regulator, a court or an arbitration body, and we cannot guarantee any outcome of a complaint.
• We can't give financial, legal or personal gambling advice. Our guides are general information.
• We don't handle GamStop registrations. Those are managed by GamStop directly.

Before you contact a casino about a problem

If your question is really about a casino you use, these steps usually get you further than writing to a review site:

1. Gather the evidence: screenshots of the bonus terms as they appeared, transaction references, dates and any emails or chat transcripts.
2. Re-read the terms that apply, particularly wagering requirements, maximum bet rules, withdrawal limits and verification requirements.
3. Contact the casino's customer support in writing, so you have a record, and state clearly what you want resolved.
4. If the casino has a formal complaints procedure, use it and note any deadlines it gives.
5. If it names a licensing body or an independent dispute service, check whether that body accepts complaints from UK players before relying on it.

Sites not on GamStop are generally licensed outside Great Britain, so UK Gambling Commission protections and its complaints route may not apply to them. Check this yourself before you deposit.

What to include in your message

• The page address or title you are writing about
• A short description of the question or error
• Any source that supports a correction, such as the casino's current terms
• Whether you would like a reply, and the best address to reach you on

Please do not send passwords, full card numbers, identity documents or other sensitive details. We never need them.

What to expect after you write

A member of the editorial team reads each message. We aim to reply to questions and corrections, but we do not promise a fixed response time, and we may not reply to messages that are abusive or only ask us to intervene in an account dispute. Where a correction is justified, we update the page and revise the date of the facts we checked.

If gambling is causing you harm

If gambling is affecting your money, mood or relationships, support is available whatever you decide to do next.

• GamCare runs the National Gambling Helpline, which offers free, confidential support across Great Britain. Check GamCare's own website for current opening details.
• GamStop lets you self-exclude from online gambling companies licensed in Great Britain. If you registered to take a break, choosing to gamble at sites outside the scheme works against that decision.
• Blocking software and bank tools can restrict gambling sites and card payments on your devices and accounts.
• Most operators also offer deposit limits, loss limits, time-outs and self-exclusion in the account settings. Look for these before you play.

Gambling is for adults aged 18 and over. It should be treated as paid entertainment, never as a source of income or a way to solve money problems. Only stake what you can afford to lose.

Next step

If your question is about choosing a site, our trusted non GamStop casinos guide sets out the factors we compare, including bonus conditions, payments and withdrawal rules, so you can weigh them before you decide. If it is about something we have published, send us a message and tell us exactly where to look.